Enterprise Resource Planning Implementation: User Satisfaction on Service Information System Quality

Enterprise resource planning adoption and satisfaction determinants

Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users'...

System User Perceptions and Enterprise Resource Planning (ERP) Implementation Success: An Exploratory Study

Information Systems Service Quality, Zone of Tolerance, and User Satisfaction

Information system service quality has been a very important theme in both IS practice and research. User service expectations affect perceived service quality and user satisfaction. The objectives of this research are to i) to explore the relationship between perceived IS service quality and user satisfaction across the three regions of zone of tolerance (ZOT) and ii) to validate the associati...

A Landcsape of Enterprise Resource Planning Implementation

Enterprise Resource Planning (ERP) system is a business management system that comprises enterprise business elements in information system. The use of ERP software applications is to improve the performance of organizations‘ resource planning, management control and operational control. Literature search related to ERP reveal 297 papers. After further reading done, 77 papers were identified as...

A Proposed Model for Assessing the Determinants of Enterprise Resource Planning Adoption and Satisfaction

 The complex information systems such as enterprise resource planning (ERP) systems are essential for organizations to make them competitive. However, the success of ERP system projects is a difficult process as it involves different types of end user assessment. The main objective of the present study is to find the key determinants that open the door to employee satisfaction and adoption of E...